| Problem |
Solution |
| The solutions below can only be applied if you have rights to make these changes. If you are in a corporate environment you may need to speak to your local IT support staff to make these changes on your behalf.
|
No response when the "Test" button is clicked
or
JavaScript test Failed. |
JavaScript has either not been turned on, or your web browser is running
an older version of JavaScript. Please make sure that JavaScript has been
enabled:
In Netscape Navigator: click Edit from your browser's menu bar, then select Preferences.
Click the Advanced category and be sure that "Enable JavaScript" is checked. Click OK to return to this Browser Test, then reload this page.
In Microsoft Internet Explorer: click Tools from your browser's menu bar, then select Internet Options.
Select the Security tab, then click the Custom Level button. Scroll down to the Scripting options
and Enable Active Scripting. Click OK twice to return to this Browser Test, then
reload this page.
Be sure to re-run the Test if you have made any changes to your browser's settings.
|
| Cookies are not enabled. |
Please make sure that cookies have been enabled:
In Netscape
Navigator 6.x: click Edit from your browser's menu bar, then select Preferences.
Click the Advanced category. Click the arrow
next to Advanced to view the sub-options and select Cookies. Be sure that either "Enable all cookies" or "Enable cookies for the originating web site only" is selected. Click OK to return to this Browser Test,
then reload this page.
In Netscape Navigator 4.x: click Edit from your browser's menu bar, then select Preferences.
Click the Advanced category. Be sure that either "Accept all
cookies" or "Accept only cookies that get sent back to the originating
server" is selected. Click OK to return to this Browser Test,
then reload this page.
In Microsoft Internet Explorer 6.x: Click Tools from your browser's menu bar, then select Internet Options.
Select the Privacy tab, then move the slider on the left down
until it says
Accept All Cookies. Click OK to return to this Browser Test, then
reload this page.
In Microsoft Internet Explorer 5.x: Click Tools from your browser's menu bar, then select Internet Options.
Select the Security tab, then click the Custom Level button. Scroll down to the Cookies
options and set "Allow cookies that are stored on your computer" to Enable
and "Allow per-session cookies" to Enable. Click OK twice to return to this Browser Test, then
reload this page.
In Microsoft Internet Explorer 4.x: Click Views from your browser's menu bar, then select Internet Options.
Select the Advanced tab. Scroll down to the Cookies options
within the Security section. Select "Always accept cookies". Click OK to return to this Browser Test, then
reload this page.
Be sure to re-run the Test if you have made any changes to your browser's settings.
|
| Unsupported Browser. |
On PCs, Netscape Navigator version
4.07 or greater or Microsoft Internet Explorer version 4.0 or greater is
required. On Macs,
Internet Explorer version 5.1 or later is required.
To upgrade to a supported web browser, choose one of the following links:
Netscape Navigator
Microsoft Internet Explorer for
Windows
Microsoft Internet Explorer for Mac
Microsoft Internet
Explorer for UNIX |
| CSS not enabled |
CSS (Cascading Style Sheets) must be
enabled. As far as we know, only Netscape 4.x allows you to turn CSS on
and off:
In Netscape Navigator: click Edit from your browser's menu bar, then select
Preferences.
Click the Advanced category and be sure that "Enable style sheets" is checked. Click OK to return to this Browser Test, then reload this page.
|
| All Tests passed but application still not working |
It may be that you are accessing the Internet through a proxy server or some other firewall. Please contact your local IT support staff for information on adding this site to your "trusted" list.
You will not be able to properly utilise this site without "trusted" access. |
|
Browser Test